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INSURANCE CLAIM ASSISTANCE

Windshield Repair & Replacement with Claim Support
Chip Pros Auto Glass helps Travelers policyholders coordinate
windshield repair,
windshield replacement, and other auto glass services. Our team can inspect the damage, provide an estimate, document the recommended work, and respond to service-related requests during the claim. Travelers determines coverage and any deductible according to your individual policy. Once those details are confirmed, Chip Pros can schedule mobile or in-shop service with a guaranteed 24-hour turnaround.

Review Your Travelers Glass Coverage
Comprehensive coverage generally applies to glass damaged by a non-collision event such as road debris, severe weather, vandalism, or a falling object. Damage caused by a collision may be handled under another part of your policy.
Your coverage and deductible are listed in your policy documents. Travelers policyholders can review them by signing in to MyTravelers and opening the documents associated with the vehicle’s policy. You can also contact your agent or Travelers directly when you need help interpreting the coverage.
Obtaining a repair estimate before filing is also an option. Comparing the cost of the service with your applicable deductible can help you make an informed decision about whether you want to submit a claim.
Choose Chip Pros for Your Auto Glass Repair
Travelers confirms that policyholders can select the auto glass shop that completes their repair or replacement. You are not required to use a provider from the Travelers partner network. Contact Chip Pros Auto Glass first when you need to file a glass claim. Our team can provide information about the damaged glass and recommended repair or replacement service and work with Travelers to help coordinate the claim. If Chip Pros is not listed as a Travelers partner, Travelers may provide additional steps before the work begins.
Travelers states that the selected shop can bill it directly after the claim requirements are satisfied. You remain responsible for any deductible or other amount not covered by the policy. Confirm those details with Travelers before authorizing the service.
Travelers Guidelines for Windshield Chips & Cracks
Travelers illustrates potentially repairable damage as a chip that fits beneath a quarter or a crack that fits beneath a dollar bill and remains outside the driver’s primary viewing area. These guidelines provide a useful starting point, but the windshield still needs to be inspected before a repair decision is made.
Chip Pros Auto Glass evaluates the windshield and explains the recommended service. Repairing eligible damage promptly may preserve the existing glass, while replacement restores the windshield when a safe repair is no longer possible.
Mobile Service & ADAS Calibration After Approval
Most auto glass services can be completed at your home, workplace, or another suitable location. Chip Pros offers mobile appointments for that convenience, along with in-shop service when the vehicle or extent of damage makes a dedicated facility the better option.
A replacement windshield may also require ADAS calibration when it supports cameras used by lane warnings, collision alerts, or other driver-assistance features. Chip Pros can complete the replacement and required calibration through one coordinated service process. Our team can help clarify the service needed and coordinate the approved work based on your claim and coverage.
NEED TO FILE AN INSURANCE CLAIM? WE CAN HANDLE IT!



